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• TRIMS API - CRM Integration Overview

  This document explains the processes required to integrate TRIMS CRM with your website. The following integration will link Web and Store Customers resulting in: A central customer database within TRIMS recording purchases both online, and offline. Ability to redeem accumu...

• WooCommerce - About the TRIMS Connector

  TRIMS - WooCommerce Connector The TRIMS WooCommerce connector integrates your TRIMS system with your WooCommerce site from initially communicating new products, to maintaining existing products and stock levels. The connector also communicates any sales, refunds or orde...

• WooCommerce - TRIMS Connector User Guide

  WooCommerce Mappings    We have set up three WooCommerce Mappings in your system for you    1) Colour & Size 2) Colour 3) Size   These are basically the same mappings in terms of attributes the only real difference is what WooCommerce refers to as Attributes. The ...

• How to Bulk change product VAT percentages

  This guide is to show you how to increase or decrease VAT % on any/all products in TRIMS. 1. Go to Inventory>Explorer 2. Select the small edit pencil  3. Right click on the category you want to change the VAT on (This will change every category/product within it!) t...

• FUSE - Console

  The FUSE console is located at https://fuse-console.swanretail.co.uk/login  The first screen you are presented with is the dashboard and an overview of activity.  Total lifetime instances means all users who have installed the app. Total active is the amount of people wh...

• Sending TRIMS CRM customers to FUSE

  Head into the customers CRM section of trims. In here you can filter your customers to generate a list you require. for more information on filtering CRM customers, please see https://youtu.be/aBK4SvylrjA Select all the customers (ctrl a) and right click them. You...

• Extending CRM Gift Vouchers/Cards & Credit notes

  This guide is to show you how to extend any CRM gift voucher using TRIMS. you will need the complete CRM gift card number or credit note number underneath the large barcode including the "$" but not including the "*" at either end go to customers>C...

• FORM TR ES9 - Roles and Responsibilities

  Please complete the following online form: Loading... Our support team will be automatically notified upon the completion of your form.

• FORM TR ES8 - RMA Form

  Please complete the following online form to arrange the return of Touchretail-Supplied hardware to supplier: Loading... Our support team will be automatically notified upon the completion of your form and will schedule the return of your hardware at the nearest opportunity.

• FORM TR ES6 - New GCAS System

  Please complete the following online form to arrange the configuration of your TRIMS GCAS CRM System: Loading... Our support team will be automatically notified upon the completion of your form and will schedule the set up accordingly.