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Popular articles

• Product Audit (Video)
• Product Import Data Format Guide

  The following guide is to help explain the sort of data and format that is required when creating products within TRIMS. This guide can also be used to help prepare for a legacy system data conversion. The following video explains how to validate a data conversion - as menti...

• How to use the Knowledge Base and Support Portal (Video)

  This video highlights the benefits of using the support portal to raise your support tickets over plain old email. The support portal suggests articles that match the keywords of your ticket so you can find solutions without even raising the ticket.

• How Support Works - Important Read First!

  Need Help? If you need help from Touchretail, here's what you need to do (Important: Please read the attached PDF at the foot of this document, for what we do, and don't support.) HELP DESK HOURS: Our Help Desk is open 9am to 5pm Monday to Friday. F...

• Setting up Customer Display - A Technical Guide

  TRPresents is the software used to display both media and, current transaction information to the customer at the point of sale. If you have a customer facing display (excluding dotmatrix displays), you can use TRPresents. If you are unsure please contact support. TRPresents...

• Report - Audit Feed (For Concessions)

  The Audit Feed is a new report template for TRIMS Vision, its purpose is specifically for exporting transaction data to other systems and organisations. Any number of reports can be spawned from this template and configured with columns that match the recipient's re...

• Till Settings Profiles

  The till settings profile facillity allows you to quickly change settings in bulk for a variety of use cases. In this guide, the example we use is implementing a "Matchday Mode" for increasing the time before logout following a transaction; to rapidly serve custome...

• Linking TRIMS to an existing Shopify website

  User Method vs Touchretail Method There are two methods of linking up an existing Shopify site (which is already populated with products, images and descriptions) to TRIMS. Both methods are explained in this document. Method 1: The User Method The first method is for the...

• How to Toggle POS & Web Visibility (Video)

  Note: The term 'Web' used in the following video has now been changed to '3rd Party' as this flag actually states its visibility to any external system, not just to websites. The following instructions will go through how to configure the visibility of ...

• How to Anonymise a Customer

  The anonymisation of customer data is the action of overwriting all held information about a customer whilst retaining their transaction history for financial purposes. To anonymise customers: Open TRIMS and go to “Customers” and then “CRM” Apply any relevant filters or ...